SHIPPING POLICY
All items are handmade and one-of-one. Orders are processed within 2–4 business days.
Once dispatched, you’ll receive a confirmation email with tracking information.
DOMESTIC SHIPPING
- Standard Shipping: 3–7 business days
- Express Shipping: Available at checkout
Shipping times may vary due to carrier delays, regional delivery, or seasonal demand.
ADDRESS ACCURACY
Please ensure your shipping address is correct.
We are not responsible for delays or lost parcels due to incorrect or incomplete addresses.
LOST OR DAMAGED PACKAGES
If your parcel is lost or arrives damaged, contact us within 7 days of delivery so we can investigate with Australia Post.
INTERNATIONAL SHIPPING
We are working on offering secure and reliable international shipping in the future.
At this time, we only ship within Australia.
Please check back for updates as we expand.
RETURN & EXCHANGE POLICY
RETURNS
Because each product is handmade and one-of-one, we do not accept returns for:
- Sizing or fit
- Change of mind
- Colour differences
- Minor inconsistencies caused by the handmade process
If your item arrives damaged, incorrect, or with a major defect, contact us within 7 days of receiving your order.
HOW TO REQUEST A RETURN
Email us with:
- Your order number
- Clear photos of the issue
- A brief description
EXCHANGES
We cannot offer traditional exchanges due to the unique, one-of-one nature of our pieces.
If approved, we may offer a replacement (if applicable) or store credit.
FINAL SALE ITEMS
Custom-made items, sale products, and discounted pieces are final sale.